Refund policy
1. 30-day satisfaction guarantee (no longer offered)
Since October 25, 2026 we no longer offer a satisfaction guarantee. Orders of HappyFeet toe protectors placed up to that date keep it on the terms they were bought with: if you're not happy with them, we refund the full amount of your order, shipping included, without you having to send the product back. To claim it, email hola@olaloom.com with your order number within 30 calendar days of receiving your order.
Your statutory rights don't change: the 14-day right of withdrawal and the 3-year legal guarantee of conformity, explained below.
2. Right of withdrawal
As a consumer you have the right to withdraw from your purchase within 14 calendar days of receiving the product, without giving any reason and without any penalty. We grant you this right in every country we ship to, even if the law of your country does not require it.
3. How to exercise it
To exercise the right of withdrawal, just tell us your decision before the time limit ends, by any means that leaves a record:
- By emailing hola@olaloom.com with your order number.
- Or by using the withdrawal form, which you will also find at the end of this page.
We will reply with the return address and instructions. You then have 14 calendar days from that communication to send the product back.
4. Condition of the product
Return it complete, with its accessories and, where possible, its original packaging. You can open it and check it as you would in a physical store, but you are responsible for any loss of value resulting from handling beyond what is needed to establish its nature, characteristics and functioning.
5. Return costs
The direct cost of returning the product is paid by you, unless the product is defective, not what you ordered or arrived damaged: in those cases we pay for it. If you live outside Spain, shipping the return may cost more than the product itself.
6. Refund
We will refund all payments received from you, including standard delivery costs, without undue delay and in any case within 14 calendar days of you telling us about your withdrawal. We may withhold the refund until we have received the product back or until you have supplied proof of having sent it back. The refund is made to the same payment method you used, at no cost to you.
If you chose a delivery method more expensive than standard delivery, we only refund the cost of standard delivery.
7. Exceptions
Under Article 103 of the Spanish General Law for the Defense of Consumers and Users (consolidated text), the right of withdrawal does not apply, among other cases, to:
- Products made to your specifications or clearly personalized.
- Sealed products that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
- Sealed audio or video recordings or sealed computer software that have been unsealed.
8. Legal guarantee of conformity
All our products come with a 3-year legal guarantee. If the product does not conform to the contract, email us at hola@olaloom.com describing the problem and, if you can, with photos or a video. You are entitled to have the product repaired or replaced and, where appropriate, to a price reduction or to terminate the contract. Shipping costs arising from a lack of conformity are borne by us.
9. Defective or wrong products
If you receive a wrong or defective product, let us know as soon as you notice. We will send you the correct product or refund the full amount, including shipping, at no cost to you.
10. Model withdrawal form
(Only fill in and send this form if you wish to withdraw from the contract.)
To Amador Acacio Pérez, Calle Profesor Bacterio 20, 28521 Rivas-Vaciamadrid (Madrid), Spain, hola@olaloom.com:
I hereby give notice that I withdraw from my contract of sale of the following goods:
— Order no.: ______________________
— Product: ______________________
— Order date: ____ / ____ / ________
— Date received: ____ / ____ / ________
— Name of consumer: ______________________
— Address of consumer: ______________________
— Signature of consumer (only if this form is sent on paper): ______________________
— Date: ____ / ____ / ________
Last updated: October 25, 2026.