Contact

Got a question about a product, an order or a return? Write to us: we're a small team and we answer every message personally.

• Email: hola@olaloom.com
• Customer service hours: Monday to Friday, 9:00 to 18:00 (Spain mainland time).
• Response time: under 48 business hours.

To help us help you faster, include your order number (it's in your confirmation email) and, if something went wrong, attach a photo.

Quick answers

• Where is my order? Check the order tracking page.
• Want to return it? You have 14 days from delivery: see the returns policy.
• How long does shipping take? In Spain, 7–14 business days in total. Delivery times for each country are in the shipping policy.

The details of the store owner are in the legal notice.