Order tracking
As soon as your order leaves our warehouse we send you an email with the tracking number and the carrier's link. With that link you can see where your package is at any time.
Can't find the email?
- Check your spam or promotions folder.
- Check your order confirmation email: you can also see your order status from there.
- If you still can't find it, email us at hola@olaloom.com with your name and the date of purchase and we'll send it again.
Tracking isn't updating
It's normal for the number to take 24 to 72 hours to show any movement, and for a few days to go by without updates while the package is in transit or at customs. If more than 10 business days go by without news, email us and we'll file a claim with the carrier.
Usual delivery times
- Spain, Germany, France, Italy, Belgium, Luxembourg and Switzerland: 7–14 business days.
- United States, Canada, South Korea, Australia and New Zealand: 8–15 business days.
- Mexico, Chile, Colombia and Peru: 10–20 business days.
These times include the 1–2 business days we need to prepare your order. In Spain we ship to the mainland and the Balearic Islands (not to the Canary Islands, Ceuta or Melilla for now).
All the details are in the shipping policy.